(Solved):How can we account for the upheaval in orientation from focusing on product profitability to focusing on customer profitability? If it is such a good idea, why didn’t companies operate from the per… View Answer

Question:

How can we account for the upheaval in orientation from focusing on product profitability to…

How can we account for the upheaval in orientation from focusing on product profitability to focusing on customer profitability? If it is such a good idea, why didn’t companies operate from the perspective of building customer value 50 years ago?

Expert Answer:

Customer value

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